Privacy Policy

When you contact us, request access or use the Client Portal, we may process your name, company, business email, phone number, messages, product configurations and files you intentionally upload.

For account security, the Portal also records authentication events, device and browser information, and an approximate country or region derived from server-side network data. GPS location is not requested.

We use this information to respond to inquiries, administer company accounts, prepare engineering and commercial work, protect the Portal, investigate misuse and maintain project records requested by the customer.

Portal information is scoped to the authenticated user and the user's approved company workspace. Customer-facing applications do not contain ModFlowX manufacturing costs, margins, pricing formulas or private historical quotation data.

We use infrastructure, authentication, database, email and hosting providers to operate the service. They process information only as needed to provide those services and under their applicable security and privacy commitments.

We retain information for the period reasonably necessary to support inquiries, projects, quotations, contractual obligations, security and legal requirements. We use access controls, server-side authorization and encrypted network transport, but no internet service can guarantee absolute security.

You may request access, correction or deletion of eligible personal information by contacting Rahul.iramain@modflowx.com. Some records may be retained where required for security, contractual or legal purposes.

Privacy questions may be sent to Rahul.iramain@modflowx.com or by mail to ModFlowX, 3214 N University Ave, Suite 210, Provo, UT 84604, USA.